Frequently Asked Questions
Everything you need to know to make your house a home.
What is the typical shipping time for furniture and large home decor?
Standard delivery for small items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer international shipping for home goods?
Currently, Alphaeshop ships exclusively within the continental United States and Canada to ensure the safety and integrity of our fragile home products during transit.
What is your return policy if a rug or decor item doesn't fit my space?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging for a full refund, minus return shipping costs.
Are your wooden furniture pieces made from sustainable materials?
Yes, Alphaeshop is committed to sustainability. Over 80% of our wooden collections are crafted from FSC-certified timber and reclaimed materials.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept for high-value purchases?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm and Klarna to help you budget for larger home transformations.